Overview
Network Partner Learning Solutions delivers training and learning resources to on-board new partners and upskill and reskill existing partners so they can successfully operate on the American Express network.
Whether you want to learn about policies, fraud protections, chargeback and disputes, brand management, or other timely topics, American Express has got your back with a variety of essential learning opportunities to help you grow and manage your business more efficiently.
Network Partner Learning Solutions offers:
- Online essentials curriculum and webinars, to suit your needs and schedule.
- Timely, relevant and regularly updated content based on input from partners and changes to the industry landscape.
- Live webinars you can attend and ask questions to subject matter experts or listen to the on-demand replay.
- Customized learning tailored and assigned according to your Knowledge Base profile.
With the powerful backing of American Express, we're here to help you learn more about the Network and feel empowered and equipped to successfully perform your role.
Online & Webinars
Compliance
Learn about the key Business and Operational Policies in six modules that cover more than fifty Network policies related to Operational Compliance, Brand Protection, Fraud Risk, Data Security, Regulation Compliance and Financial Compliance.
Click here to learn more about the online training available and register.
Operations & Services
Learn about the training available to support services you access, reports and processes relevant to operate on the American Express Network.
Click here to learn more about the online training available and register.
Chargeback and Disputes
Learn about the American Express chargeback and disputes process, timeframes, requirements and obtain an overview about ISO Codes.
Click here to learn more about the chargeback and disputes curriculum and register.
Webinar
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Category: Knowledge Base
March, 2021
All You Need to Know About Knowledge Base
Watch Replay
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Category: Marketing
May, 2021
American Express Blue Box Line Product Benefits - Roadshow
Watch Replay
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Category: Fraud Risk
June, 2021
Fraud Risk Management in an EMV® 3-D Secure (SafeKey) Environment
Watch Replay
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Category: Marketing
July, 2021
Growing Card Acquistition With Member-Get-Member Campaigns
Watch Replay
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Category: Operations
October, 2021
Implementing Digital Wallet Projects with American Express
Coming Soon
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Knowledge Base Help
Click on one of the options to learn more about how Knowledge Base works
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| Six minute Video | Interactive Guide | FAQs |
Watch this short video to learn how Knowledge Base works. |
Navigate through the interactive guide to learn about each feature. |
Answers to frequently asked questions about using Knowledge Base. |
Homepage
Homepage
The homepage includes 4 tabbed areas that enables access to Knowledge Base’s features:
1) My Messages
This tab allows access to network messages and messages that are specific to the users organization.
2) Services
This tab allows access to the services that a user has enrolled in and access to the service enrollment page.
3) Bookmarks
This area allows access to the users specific bookmarks.
4) Explore
This is a visualization of the content available on Knowledge Base
Service Enrollment
Service Enrollment
Service Enrollment
This page lists all the services that you’re not currently enrolled in. You can expand each section to find out more and read about the features in more detail.
If there’s a service you need access, you can start the enrollment process from here.
(Please note that each requested service requires business justification and your manager’s approval).