Digital Solutions
Apple Pay
Enable American Express Card Members to tap & pay with Apple devices
Android Pay
Enable American Express Card Members to tap & pay with Android devices
Mobile HCE
Deploy Mobile NFC independent of Mobile Network Operator
Mobile NFC
Increase speed of payment with NFC-enabled devices
Samsung Pay
Enable American Express Card Members to tap & pay with Samsung devices
Security Solutions
EMV Chip Card Payments
Increase transaction security and effectively combat point-of-sale fraud
Online PIN
Authenticate the Card Member at the Point of Sale, helping to combat fraud
SafeKey
Leverage the global industry standard, 3-D Secure®, to reduce online fraud
Tokenization Service
Create a secure payment method for online, digital and mobile commerce
Acceptance Solutions
Cash Access
A service to provide worldwide cash access for your Card Members
Contactless Payments
Capitalize on the convenience of contactless payment technology
Contactless in Transit
Harness the business potential of contactless payments in transit
Mobile POS
Offer flexible payment acceptance solutions for all business sizes
American Express QR Code Payment Solutions
A simple digital payment solution for Merchants and Issuers to provide Card Members with more payment choice, by either scanning or generating a QR code.
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Knowledge Base Help
Click on one of the options to learn more about how Knowledge Base works
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| Six minute Video | Interactive Guide | FAQs |
Watch this short video to learn how Knowledge Base works. |
Navigate through the interactive guide to learn about each feature. |
Answers to frequently asked questions about using Knowledge Base. |
Homepage
Homepage
The homepage includes 4 tabbed areas that enables access to Knowledge Base’s features:
1) My Messages
This tab allows access to network messages and messages that are specific to the users organization.
2) Services
This tab allows access to the services that a user has enrolled in and access to the service enrollment page.
3) Bookmarks
This area allows access to the users specific bookmarks.
4) Explore
This is a visualization of the content available on Knowledge Base
Service Enrollment
Service Enrollment
Service Enrollment
This page lists all the services that you’re not currently enrolled in. You can expand each section to find out more and read about the features in more detail.
If there’s a service you need access, you can start the enrollment process from here.
(Please note that each requested service requires business justification and your manager’s approval).