Online Dispute Resolution Form
Complete the form below to submit a dispute regarding a failed transaction. Once you submit the form you will be given a reference number and will receive an email with information about your request. All form fields are required to process your dispute.
Case Reference number: {{caseRefNum}}
Thank you for contacting American Express! We have captured your grievance for failed transaction, the information will be shared with the respective Issuer for further investigation. You may track the status here using the reference number or directly contact the Issuer for an update.
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